Refund policy

Refund Policy

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Returns/Replacements

100% Just Right Guarantee

At digitalphonestore.com, our commitment is to deliver outstanding quality and protection with every custom phone case we craft. If your custom phone case arrives damaged or encounters any damage within 90 days of delivery, rest assured we will provide a replacement at no additional cost. Please note that this guarantee applies exclusively to custom phone cases only.

30-Day Money Back Guarantee

Our confidence in our products is unwavering, and we're confident you'll be delighted with your purchase. However, if our products don't meet your expectations within 30 days, we're committed to making it right by refunding accessories and standard (non-custom) phone cases. Please be aware that this guarantee is specifically for accessories and standard phone cases only.

Products or Accessories that include Tempered Glass, we will not replace or refund tempered glass unless broken on delivery.

You will have 30 days from the date of your return request to send the item back.

To start a return, you can contact us at support@digitalphonestore.com.

Refunds

Once we receive and inspect your returned item, we'll send you an email to confirm that we've received it. We'll process your refund request within 14 days, but please note that the wait time may be longer if we haven't yet received the item. The refund will be credited to your original method of payment automatically. Alternatively, you can choose to receive store credit.

Please note that we reserve the right to refuse any return, exchange, or replacement request if the item doesn't meet the conditions outlined above. And unfortunately, personalized items can't be returned.

We hope this policy gives you peace of mind when shopping with us. If you have any questions or concerns, please don't hesitate to contact us. We're always here to help!

For Australian Customers (Your Legal Rights)

Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that digitalphonestore.com represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in this Refund Policy shall be read or applied to exclude, restrict or modify or have the effect of excluding, restricting, or modifying any condition, warranty, guarantee, right, or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

To complete your return, we require a receipt or proof of purchase.

Gift Voucher

Only the original purchaser of the gift voucher can request a refund if the voucher has not been used. Unused portions of the gift voucher are not able to return for a refund.

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