Frequently Asked Questions
How can I track my order?
See our order status page to find out the information.
Is ordering on your website safe?
A: Absolutely! Our website is fully secured and powered by Shopify, the leading e-commerce service provider, so you can shop confidently, knowing that your information is not shared elsewhere
What happens if my case is damaged during shipping?
A: Although we’re very proud of our protective packaging, accidents sometimes happen. If your case is damaged during shipping, we’ll provide you with a replacement case or accessory for free. Please contact us for details about how to return your damaged package and case.
When do I expect my order?
A: Our standard processing/production time is 2-3 business days.
Average Shipping Times:
US: 3-8 business days
Australia: 10-20 business days
Rest of World: 10-20 business days
What kind of photos can I use on my digitalphonestore.com custom phone case?
A: If you have a personal digital photo that is up to community standards of sufficient resolution and quality in JPEG format on your device, you can use it on your digitalphonecase.com phone case.
What kind of guarantees do you offer for products?
A: 100% Just Right Guarantee
At digitalphonestore.com, our commitment is to deliver outstanding quality and protection with every custom phone case we craft.
If your custom phone case arrives damaged or encounters any damage within 90 days of delivery, rest assured we will provide a replacement at no additional cost.
I’ve received my case and have a question or concern.
A: No problem, just email us at support@digitalphonestore.com
Q: What will appear on my credit card statement?
A: Payments made on your credit card will show "DIGITALPHONESTORE.COM". Paying your order with a PayPal account will show "ADRIVECOMP".
Got More Questions?
Feel free to reach out to our customer service team and we will get back to
you right away!