Frequently Asked Questions

Is ordering on your website safe?

Absolutely! Our website is fully secured and is powered by Shopify, the leading e-Commerce service provider, so you can shop with confidence knowing that your information is not shared elsewhere.

What payment method do you accept?

We accept all major credit cards and debit cards. You can even use Paypal for checkout.

How do I place my custom phone case order?

Simply click on Start Your Project button on our homepage or click here to begin.

Do you offer discounts?

Yes, from time to time. You may be required to enter a promo code at checkout to receive your discount. Please check our homepage to see if we are currently running a special.

I want to give a custom case as a gift. Will the price I paid to be seen by the recipient?

No, the price paid will not be included in the shipment or seen by the recipient. To give as a gift, just specify the receipt’s address in the shipping details at checkout.

What happens if my case is damaged during shipping?

Although we’ve very proud of our protective packaging, sometimes accidents do happen. If your case is damaged during shipping, we’ve happy to provide you with a replacement case for free. Please contact us for details about how to return your damaged package and case.

When do I expect my order?

Custom Phone Case - For most orders we need 3 business days to create your custom phone case. You will receive an email notification with your tracking information. Please note that for the first 14 business days after dispatch, tracking information may not be available. The delivery of your order depends on where you are located. However, due to recent flight shortages, there could be a potential that the delivery of your order may take up to 4 weeks.

Non-Custom Phone Cases or accessories - Once you've placed your order, we'll process it within 48 hours. The delivery of your order depends on where you are located. However, due to recent flight shortages, there could be a potential that the delivery of your order may take up to 4 weeks.

What kind of photos can I use on my digitalphonestore.com custom phone case?

As long as you have a personal digital photo of sufficient resolution and quality in JPEG format on your device, you can use them on your digitalphonecase.com phone case.

What kind of guarantees do you offer for products?

We want your custom phone case to have the best quality and protection. All custom phone cases are bundled with our 100% Quality Satisfaction Guarantee. Should the custom phone case be damaged at the time of delivery or within 30 days after delivery, we'll send a replacement product at our expense. We offer a 30-day money-back guarantee on accessories and non-custom phone cases. If you’re not satisfied for any reason, just reach out to us, and will certainly help you. Products or Accessories that include Tempered Glass, we will not replace tempered glass unless broken on delivery.

What if I don’t like my digitalphonestore.com custom phone case?

Well, we’re happy to say that’s very unlikely. But if you’re one of the few that is not 100% delighted with your custom mobile phone or device case, simply return your custom case to us within 30 days of receipt. We want you to be 100% happy with your digitalphonestore.com experience!

Can I combine my referral or promo code with a site-wide discount?

No, we’re sorry, but discounts cannot be added together. Only one promotion code can be redeemed at a time and these code(s) cannot be added to any existing site-wide sales.

Q: What will appear on my credit card statement?

Payments made on your credit card will show "DIGITALPHONESTORE.COM". Paying your order with a PayPal account will show "ADRIVECOMP".