A: Simply click on Start Your Design button on our homepage or click here to begin.

A: Absolutely! Our website is fully secured and powered by Shopify, the leading e-commerce service provider, so you can shop confidently, knowing that your information is not shared elsewhere

A: Yes, from time to time. You may be required to enter a promo code at checkout to receive your discount. Please check our homepage to see if we are currently running a special.

A: Although we’re very proud of our protective packaging, accidents sometimes happen. If your case is damaged during shipping, we’ll provide you with a replacement case or accessory for free. Please contact us for details about how to return your damaged package and case.

A: For Custom Phone Cases:

Our standard processing time is 3 business days.

After processing, your order will be dispatched for delivery. You will receive an email notification with your tracking information

Please note that tracking information may not be available for the first 14 business days after dispatch. This is because your package may be in transit to its destination or going through customs procedures, which can sometimes take additional time. Rest assured, our team is working diligently to ensure your order reaches you as quickly and safely as possible.

Standard Phone Cases and Accessories:

Once you've placed your order, we'll process it within 48 hours. After the processing period, your order will be dispatched for delivery. You will receive an email notification with your tracking information.

Please note that for the first 14 business days after dispatch, tracking information may not be available. This is because your package may be in transit to its destination or going through customs procedures, which can sometimes take additional time. Rest assured, our team is working diligently to ensure your order reaches you as quickly and safely as possible.

A: If you have a personal digital photo that is up to community standards of sufficient resolution and quality in JPEG format on your device, you can use it on your digitalphonecase.com phone case.

A:90-Day Custom Protection Promise

At digitalphonestore.com, our commitment is to deliver outstanding quality and protection with every custom phone case we craft. If your custom phone case arrives damaged or encounters any damage within 90 days of delivery, rest assured we will provide a replacement at no additional cost to you. Please note that this guarantee applies exclusively to custom phone cases.

30-Day Money Back Guarantee

Our confidence in our products is unwavering, and we're certain you'll be delighted with your purchase. However, if our products don't meet your expectations within 30 days, we're committed to making it right by refunding accessories and standard (non-custom) phone cases.

Please be aware that this guarantee is specifically for accessories and standard phone cases only.
For products or Accessories that include Tempered Glass, we will not replace tempered glass unless it is broken on delivery—no refunds on custom phone cases.

We process refunds within seven days of receiving your returned product (if needed) or seven days after your initial request (if a return isn't required). It may take up to 7-10 business days after our Support Team issues a refund for it to appear in your account.

A: No problem, just email us.

A: Payments made on your credit card will show "DIGITALPHONESTORE.COM". Paying your order with a PayPal account will show "ADRIVECOMP".